Delivery and return policy

Article 1 – Applicability
1.1. This return and refund policy applies to all purchases made via Allround E-Bikes.
1.2. Returns are only accepted if the product is defective, damaged during shipping, or if an incorrect product was delivered.

Article 2 – Conditions for Returns
2.1. Products may only be returned if:

• They are defective or malfunctioning.
• They were damaged during delivery.
• The wrong product was delivered.
  2.2. Returns for reasons such as a change of mind or personal preference are not accepted.

Article 3 – Return Process
3.1. To initiate a return, contact us within 7 days of receipt of the product via info@allroundebikes.com. Provide the following information:

• Order number.
• Description of the issue.
• Photos of the defect or damage (if applicable).
  3.2. Once your return request is approved, we will provide you with instructions on how to return the product.
  3.3. Returned products must be in their original condition and packaging, including all accessories, manuals, and other accompanying materials.

Article 4 – Shipping Costs for Returns
4.1. If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping costs.
4.2. If the product does not meet the return criteria outlined in Article 2, the return request will be rejected, and shipping costs will not be reimbursed.

Article 5 – Refunds or Replacements
5.1. If the returned product meets the criteria outlined in Article 2, we will offer one of the following solutions:

• A replacement product (if available).
• A refund for the product price, which will be processed within 14 days after the return is received and inspected.
  5.2. Refunds will be issued using the original payment method.

Article 6 – Warranty Claims
6.1. Products are covered under a standard warranty period as provided by the manufacturer or by Allround E-Bikes.
6.2. Warranty claims must be submitted with proof of purchase and a description of the defect.

Article 7 – Contact Information
For any questions or to initiate a return, please contact us:

• Email: Info@allroundebikes.com
• Address: Planckstraat 48, 3316 GS Dordrecht

We are committed to ensuring customer satisfaction by addressing valid issues with our products efficiently and fairly.